Privacy Policy

This privacy policy has been elaborated by YOUengine GmbH., incorporated in 6403 Küssnacht / Switzerland, domiciled at Sagiweg 3, email address, (herein referenced as either “Company”, “we”, “us”, “our”, or "Data Controller"), owner and operator of the website (hereinafter the “Website” or “Site”) and the YOUgo App (hereinafter the “App”). The purpose of this document is to provide information regarding our management, collection, handling, disclosure and use of the personal information we receive as per your use of the Website to registered users and visitors (herein referenced as either “User”, “you”, “your”, “Data Subject”). By accessing or using the Website or download and/or use the App you agree to be bound by this Privacy Policy. You are advised to visit this section frequently as this document may be updated and/or modified at any time without notice at our sole discretion. Changes we make to this document will take effect at the time of publishing and your continued use of the Website and/or the App after the posting of an updated version will be a tacit acceptance to the latest version. You are welcome to request more information, make suggestions or file complaints regarding this Privacy Policy by contacting us at Unless otherwise defined in this Privacy Policy, the terms used in this document have the same meanings as in our Terms and Conditions, to which please refer.


You have to be at least 13 years old to access and use the Website or download and/or use the app. If you are under 13, you may access and use the Website or download and/or use the App only with parental supervision. We do not solicit or knowingly collect any Personal Information from children under the age of 13 without prior verified parental consent. If you become aware that a child under the age of 13 has provided us with personal information without parental or guardian consent, please contact us at and we will immediately take steps to remove such Personal Information as we are committed to deleting from our servers Personal Information belonging to persons under 13 years old.


Personal Information is that which can be used to identify an individual, either directly or indirectly such as name, date of birth, address, email address, phone number, photo ID, proof of income, credit card details, bank account details, data relating to spouse or children, social security data, etc. On the other hand, Non-personal Information does not enable the identification of a specific individual, either directly, such as data generated by the devices, applications, tools and protocols, pages visited, number of clicks, actions taken, duration of sessions, geolocation data that precisely identifies the location, etc. Hereinafter both Personal Information and Non-personal Information will be referred to as “Information”. During your visit or use of the Website, we may collect your Personal Information, including: • Name; • Email address; • Personally submitted preferences; • Location data; • IP address.


We will only collect your Personal Information only to fulfill the following purposes: • understand your needs and eligibility for products and services; • open and manage your account on the Website if required; • process plans, refunds, backorders, etc.; • communicate with you and provide customer support; • let you know about products, promotions, and events that might be of special interest to you; • fulfil any obligation arising from the pre-contractual or contractual relationship with your; • to respond to your requests; • allow you to use the services and features on the Website • comply with our legal obligations; • establish, exercise or defend any legal claims; • research and/or statistical analysis on aggregate or anonymous data, without the possibility of identifying the User, aimed at measuring the functioning of the site, measuring traffic and assessing the usability and interest of the site; • Send you communications and/or newsletters and other promotional materials; • exercise legitimate interests (for navigation data and cookies); LEGAL BASES (ART. 6 GENERAL DATA PROTECTION REGULATION) We base our treatment of your Personal Information on the following grounds: • Your consent; • Legitimate interest of the Data Controller; • Performance of a contract to which the Data Subject is party or for the implementation of pre-contractual measures at the request of the data subject; • Fulfil our legal or regulatory responsibilities; • Protect a vital interest of the Company.


We will only process your Personal Information for the purposes detailed herein and we will keep your Personal Information for as long as it is required in order to fulfil such purposes. We will destroy or permanently de-identify the Personal Information we hold when it is no longer needed.


When you visit our Site, we collect information that your browser sends to us which is called Log Data, such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We may use third-party services to collect, monitor and analyze Log Data to increase our Service's functionality. We are not responsible and/or liable for the way how said third parties use your Information and such use is governed by their respective privacy policies. When you access the Website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics. You can enable or disable location services when you use our Service at any time, through your device settings.


The Website may contain links to other sites (“External sites”) to which you will be redirected if you click on that link. We do not own or operate External sites and therefore, you should read their respective privacy policies. We hereby note that we have no control over and assume no responsibility for the content, privacy policies, or practices of any External sites or the services they provide


We may employ third-party companies and individuals (“Third Parties”) • To facilitate our Service; • To provide the Service on our behalf; • To perform Service-related services; or • To assist us in analyzing how our Service is used. These Third Parties might have access to your Information only to perform the tasks entrusted to them. All Third Parties we engage are under the obligation not to disclose or use your Information for any other purpose. We are not responsible and/or liable for any misuse of your Information by said Third Parties. We use the following third-party service providers: • Google Play Services • Google Analytics for Firebase • Firebase Crashlytics • Facebook


If you would prefer not to receive emails from us, send a request to with the word "UNSUBSCRIBE" in the subject line. Responses to your requests may take up to seven working days. You can contact us at to be informed about the Personal Information we have about and/or request changes to such information.


The Personal Information we collect, handle, manage, use or disclose shall be stored in a secure environment only accessible by authorized persons. We are committed to maintaining the highest levels of security and we will stay up to date with the latest trends in security technologies to ensure that your information stays confidential and safe. However, we note that no data transmission over the internet or method of electronic storage is 100% secure and reliable. As a result, while we will always strive to protect your Information, we do not guarantee the security of any information we collect, handle, manage, use or disclose and you provide us with such information at your own risk.


To permit you to use certain functions of the Website we need to collect your navigation data and you cannot refuse to communicate such data as this will not allow you to access the Website. However, the communication of your Personal Information is optional and if you do not desire to communicate such information we may not be able to process your request in whole or in part. YOUR RIGHTS (ART. 15-22 GENERAL DATA PROTECTION REGULATION) As a user you have the right to: • Be informed about the processing of your Personal Information and to obtain access to such data. • Updating/correcting/deleting/restricting/rectifying your Personal Information. • Revoke consent at any time and we will delete your Personal Information from our files. • Limit the processing of your Personal Information. • Object, in whole or in part, to the processing of your Personal Information and refuse the automated decision-making process, including profiling, within the limits arising from legal obligations on the storage of Personal Information. • Access your Personal Information. • Transfer your Personal Information to another data controller. • Lodge a complaint with the supervisory authority for the protection of your Personal Information and/or take legal action. These rights may be exercised in the forms and within the terms of art. 12 GDPR. Therefore, please send a request in writing with your ID to the Company’s headquarters or at the email address as we need to verify your identity before we can modify any information. The processing and response to your request might ten up to 10 business days. COOKIES Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Website does not use these “cookies” explicitly. However, the App may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Website. Other companies' Cookies on the Website allow other companies that are advertising on our Site to set and access their cookies on your computer. Advertisers' use of cookies is subject to their privacy policies.


This document shall be governed by and interpreted and enforced according to, the laws of Switzerland, excluding the rules for choice of law. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms will remain in effect.


If necessary, we will contact you via the email address you provided when creating your User Account. For legal purposes, these electronic communications will be understood as written communications.


If you have any questions please Contact Us at: This policy is effective as of 01.01.2022